Donation Attendant

Job Description

Donation Attendant

Category: Non-Exempt – Variable Hourly
Position Title: Donation Attendant
Reports To: Store Manager
General Purpose: The Donation Attendant accepts donations at the collection site according to established procedures.
 
Essential Functions:
• Be fully aware and positively promote the Mission, Vision and Values of Easter Seals Goodwill ND, Inc. (ESGWND)
• Ensure quality customer service is provided to all customers, donors, and team members.
• Report for scheduled work regularly and on time.
• Work rotating shifts and weekends.
• Accommodate two (2) hour periods of standing, twisting, bending, reaching, and sitting.  
• Lift 35 pounds without help.
• Notify supervisor as soon as possible regarding the need and expected duration of any absence.
• Greet and assist donors at site.
• Accept or reject donations according to established procedures.
• Issue tax receipts and other pamphlets to donors.
• Sort, stack, and organize donations according to established procedures.
• Maintain site according to established standards.
• Keep work area clean and orderly.
• Work to meet assigned productivity goals.
• Follow policies, procedures, and work rules.
• Use correct lifting and material handling techniques, and follow ESGWND safety procedures.
• Work toward forklift operation and certification; training will be provided.
• Assist with production when time allows.

 Qualifications/Basic Position Requirements:
• Interact and communicate with customers, donors and other Team Members.
• Work in an environment consisting of odors, dust, and extreme fluctuation in temperatures.
• Apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Have knowledge of First-Aid and Safety.
• Have reliable transportation to and from scheduled shifts. 
 
Scope of Responsibility:
• Ability to conceptualize, develop and implement creative plans (think “outside the box”).
• Ability to solve problems independently while working in a fast-paced team environment.
• Excellent written, oral and verbal communication and presentation skills.
• Exercise discretion, judgment and confidentiality.
• Maintain confidentiality and security of department information and files.  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all Team Members so classified. Other duties may be assigned.